Technology Self-Help

1. Navigate to https://launchpad.classlink.com/ldsd and log into myLD.

2. Click on IT Helpdesk Ticket

3. Type in a short title for your request and provide as much information as you can about the issue in the Summary box.

4. Select the category for the type of problem you are encountering. Use your best judgment when selecting a category.

5. Add your first and last name

6. Type in your email address so that a technician can contact you.

7. Insert your phone number or extension number.

8. Select your primary school / building from the dropdown list.

9. Add your room number or specific location (such as "main office").

10. Click Save to submit your request. A technician will contact you as soon as they can.

2. Click "Change a password"

3. Type your CURRENT password in the "Old password" box
Type your NEW password in the "New password" box
Type your NEW password in the "Confirm password" box
Click Submit

2. Click the "Want software?" button

3. Click in the "Search List" box

4. Type "printers" and press the [[Return]] key on your keyboard

5. Click on the school that contains the printer(s) you would like to add

6. Click "Install". A new window will appear as shown below. It may take a little bit of time for the next window to appear. Please be patient until it does.

7. Click "I Agree"

8. To add a new printer click "Add", or to delete a printer click "Remove"

9. Click on the printer that you would like to add / remove.

10. Continue to add / remove printers by clicking "Connect Another or "Remove Printer" until you have finished adding / removing all of the printers that you need. Click "OK" to exit the utility.

1. Click on "Search" at the bottom of Windows

2. Type "printers"

3. Click "Add a printer or scanner"

4. Click "Add device"

5. Click "Add manually"

6. Click "Select a shared printer by name"

7. Click inside of the text box

8. Type \\print3\ or \\print4\

9. Click on the printer that you would like to add

10. Click "Next"

11. Click "Next"

12. Click "Finish"

2. Press [[Ctrl]] + [[H]]

3. Click "Delete browsing data"

4. Select Browsing history, Cookies, ad Cached images, and then click on the down arrow next to "Time range"

5. Select "All time"

6. Click "Delete data"

1. Open Google Chrome

2. Type launchpad.classlink.com/ldsdand press [[Enter]] on your keyboard

3. Click on the three "snowman" dots

4. Click "Cast, save and share" and the select "Create shortcut…"

5. Type myLD

6. Click "Create"